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General Information

What is NYRushShirts.com?

NYRushShirts.com is an online retailer specializing in high-quality custom-designed shirts and apparel. We offer a diverse range of designs and styles to suit a wide range of tastes and preferences.

How do I place an order?

To place an order, simply browse our catalog, select your preferred design and size, and add the item to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express.

How can I contact customer support?

Our customer support team can be reached via email at go@nyrushshirts.com or by phone at (212) 551-RUSH (7874). We’re available Monday through Friday, from 9 AM to 5 PM EST.

Customization & Design

How do I customize a shirt with my logo or design?

Start by selecting the shirt style and color you want. Then, use our online designer tool to upload your logo or create a design from scratch. You can add text, images, or choose from our library of graphics.

Need help? Our team can assist you, just email go@nyrushshirts.com.

What file formats are accepted for logo uploads?

We accept AI, EPS, SVG, and PDF file formats.
For the best print quality, use high-resolution files (300 DPI or higher) with a transparent background.

Can I use multiple colors in my design?

Yes! You can use as many colors as you like. Our designer tool allows you to preview how your design will look on different shirt colors.

What if I don’t have a logo or design?

Yes. By creating an account, you can save your designs and access them anytime for future orders.

Can I save my design and come back to it later?

Yes! You can use as many colors as you like. Our designer tool allows you to preview how your design will look on different shirt colors.

Can I see a sample of my design before placing a full order?

Yes. You can request a digital proof before printing begins to review and approve your design.

Do you offer special printing techniques?

Yes, we provide various methods, including screen printing, direct-to-garment (DTG), and embroidery.
Availability depends on your chosen fabric and design. Contact us for details.

Are there any restrictions on the types of designs I can use?

We cannot print designs that contain offensive, copyrighted, or trademarked material without permission.
If you’re unsure, contact us for clarification.

Orders & Minimums

What is the minimum order quantity?

The minimum order is 12 shirts per style and design.
This helps ensure top-quality printing and the best pricing.

Can I use my own garments for custom printing?

No, we currently do not accept customer-supplied garments.
However, we offer a wide variety of apparel styles to choose from.

How long does it take to process a custom order?

Typical processing time is 5–7 business days, depending on order size and design complexity.
You’ll receive an estimated delivery date at checkout.

Can I check the status of my order?

Yes, log in to your account and view your order history.
You’ll also receive email updates throughout production and shipping.

Shipping, Returns & Deadlines

How long will it take to receive my order?

Standard processing time is 5–7 business days.
Shipping times depend on your location and the method selected. A tracking number will be emailed once your order ships.

Do you offer international shipping?

Yes. We ship worldwide.
Shipping rates and delivery times vary by destination.

What is your return and exchange policy?

Returns and exchanges are accepted within 30 days of delivery, provided items are in their original condition and packaging.

How do I track my order?

You’ll receive a tracking email once your order ships, allowing you to monitor its progress online.

Can I change or cancel my order after it has been placed?

Yes, changes or cancellations can be made within 24 hours of placing your order.
Contact our customer service team immediately to request modifications.

What if I need my custom shirts by a specific date?

If you have a deadline, please mention it during checkout.
We’ll do our best to meet your timeline, but note that custom orders may require additional processing time.

For rush orders, bulk requests, or specialized printing methods, contact our team directly at go@nyrushshirts.com or (212) 551-RUSH (7874).